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Sir Christopher Hatton

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Swi Ordering Guidance

Overview

The Direct to Parents service gives parents the ability to order Uniform and PE Kit 24 hours a day via the online SWI ordering system. Orders can be placed either online, by phone or post. We offer a school and home delivery service as well as an easy Returns System.

How to Order

Parents/students can place their orders:

  1. Online: http://www.swidtp.co.uk/
  2. Phone: 0845 519 00 99
  3. Post: Sportswear International Ltd, Fairoak Lane, Whitehouse Industrial Estate, Runcorn,WA7 3DU

Online Ordering

Ordering online couldn’t be easier. Simply visit our website http://www.swidtp.co.uk/  and select the Parents & Schools Login link.

New customers will be asked to Register and follow the online instructions to link their account to a chosen school. Once you are registered you can begin to order straight away.

All of the Uniform and PE Kit products will be displayed with an indication if the product is compulsory or optional.

Adding items to the basket

To add an item to your basket, click on the picture or the name of the product and the order form will appear.

Simply select the quantity you wish to order into the green box and click the Add to Basket button for this to be placed into the basket.

Once you are ready to process the order click onto the Your Basket button at the top of the screen.

You will be taken to the basket page to confirm your order.

Click onto the Proceed to Checkout button to be taken to the delivery option screen.

 

 Select the delivery option and click Continue.

All orders require delivery notes. If the parcel is to be delivered to home these are the instructions that you would like us to pass on to the carrier company if you are not home when they come to make the delivery e.g. Leave with in porch.

If the parcel is going into school simply type the students name and click Continue. 

Payment can be made by Visa, Mastercard, Solo, Maestro. Unfortunately we do not accept American Express. Once you have made payment you will be given an order reference number. Please print this page for your records.

Phone and Postal Orders

The school reception have paper order forms and you will find a downloadable copy below. If you wish to pay by cheque or do not have access to the internet then you can phone or post your order using the paper order form.

Home Delivery Charges

  • Orders over £70 are sent to home free of charge.
  • Orders under £70 sent to a home address (or other specified) incur a £4.00 delivery charge.
  • Orders sent to school are free of charge (see below).

Delivery into School
We operate a free of charge delivery service into school every week during term time. Orders must be placed by 5pm on the Friday for delivery into school the following Wednesday for collection on Thursday. This allows parents to avoid the delivery charge and makes it easy for students to collect their order from the school. Orders can be collected from the main school reception between 8.00am and 4.30pm during term time – all collections must be signed for.

Returns and Exchanges

Each parcel contains a returns form and the Freepost Returns address to SWI. We ask parents to obtain a proof of postage receipt from the Post Office which is free of charge. If there is an issue with the item being lost in the post we ask to see the proof of postage receipt.

We offer a 30 day refund policy. If a customer is not completely satisfied with the garment we offer a 30 refund or exchange period. To be eligible for a refund or exchange we must receive the garment back in the exact condition and packaging that it was sent out in.

Web Helpdesk

SWI has a dedicated Web Helpdesk. If you are having difficulty with your online account or logging in then please contact the Team on 0845 519 00 99.