To create a new account, you will need to have the account activation letter provided by the Academy. You will also need to be able to access your e-mail as your e-mail address will become your new username and is used for the verification process.

If you have lost your activation letter or not yet received it, please email us at info@hattonacademy.org.uk.

Please note, if you have previously had a ParentPay account, you should attempt to log in to this account and follow the ‘Add a Child’ process, rather than creating a new account.

1. Navigate to parentpay.com
2. Select Login in the top right corner of the screen.
3. Enter the username and password (activation codes) provided in your account activation letter and select Login.
4. Complete the activation as detailed on the screen.

You can now log in to your account.

Log in to your existing ParentPay account. Select 'Add a child' on the home page (top right hand corner). ​ Enter the username and password (activation codes) from the activation letter. Your child's name will be listed. Select Add to my account.

Navigate to parentpay.com and log in.

Select the Pay for <child’s name> meals button with the symbol to credit your child’s school meal balance.

Complete the amount you wish to pay (minimum payment £5).

Select Add to basket.

Select View basket and pay.

There are a number of payment options available. You can pay from your Parent Account balance, set up a one-click payment or, if you would like to pay by card, you can select the 'other payment method' option.

The Parent Account allows parents to put money into a fund within ParentPay which can then be used to pay for school meals, trips, visits or other items. Parents may also withdraw money from this fund, but not after money has been allocated for a specific payment item. The Parent Account is an online, virtual account entirely within parents’ and not school control.

Please note that topping up your Parent Account simply adds money to this virtual account. To make an actual payment, parents need to allocate money from the Parent Account to a specific payment item. (Please be aware that users sometimes think they have paid for a specific item when they have only topped up the virtual Parent Account.)

Any refunds from school will be credited to your Parent Account, which parents can use for other payment items or they may withdraw the funds.

You will see your current Parent Account balance in the top right-hand corner of your homepage.

Please note that the Academy can not view your Parent Account, as this is operated by ParentPay.

1. Log in to your ParentPay account
2. Select Pay for other items for a full list of this child’s items for payment
3. Add them to your basket and pay.
4. You will receive an onscreen notification when you have completed your transaction.

If you click on Profile > Stored Cards you’ll be able to delete your stored cards. You can change the bank card details during the payment process. When you get to the Secure Checkout, select Edit card / Use a different card.

Additional payers can be set up with their own login in order to make payments. Please contact the Academy, and we will be able to arrange the second payer setup after appropriate security checks.

If you cannot remember your username (usually your email address), please contact the Academy, who will be able to verify the email address linked to your account.

You can use the forgotten password feature on the login page to reset your password.

Please note that once an account has been set up, the Academy is unable to reset your password, this must be done by the account holder.

If you pay for the wrong item, please contact the Academy and you will receive a refund via Parent Account or an adjustment will be made. Please note that some trip payments are non-refundable if the Academy has committed costs for deposits, travel or other items.

We regret that we are unable to transfer surplus funds from the lunch account for other payment items.

Parents can withdraw funds from the Parent Account themselves at any time.

School meal balance discrepancies - please contact our catering manager by emailing walkerZ@hattonacademiestrust.org.uk

General trip enquiries - please email trips@hattonacademiestrust.org.uk

Payment issues, direct debit enquires, Parent Account enquires - please contact ParentPay directly by emailing parent-support@parentpay.com

Any other enquiries - please email info@hattonacademy.org.uk